{"id":1573,"date":"2026-06-17T04:14:04","date_gmt":"2026-06-17T04:14:04","guid":{"rendered":"https:\/\/crosscountrymovingteams.com\/?p=1573"},"modified":"2026-06-17T04:14:04","modified_gmt":"2026-06-17T04:14:04","slug":"citi-ford-and-experian-share-their-strategies-for-scaling-ai-agents","status":"publish","type":"post","link":"https:\/\/crosscountrymovingteams.com\/?p=1573","title":{"rendered":"Citi, Ford, and Experian share their strategies for scaling AI agents"},"content":{"rendered":"<div>\n<p>\u201cThat\u2019s probably the biggest conversation that everybody is having across all industries. We hear it from our customers every day,\u201d Heisman said recently on a panel at <em>Fortune<\/em>\u2019s Brainstorm Tech conference. \u201cThe big question is, can you trust it? Is it right? And if it\u2019s wrong, can you stop it?\u201d<\/p>\n<p>Read more <a href=\"https:\/\/crosscountrymovingteams.com\/?p=1571\">Trump turned the dollar into a foreign policy tool, and now risks undermining the currency\u2019s extraordinary status, think tank says<\/a><\/p>\n<p>As businesses contemplate letting AI agents chain together sequences of tasks, each based on the output of AI models, trust is more important than ever. And the only way to build that trust, according to Heisman and other business leaders on the panel, is to build visibility and control into systems.\u00a0<\/p>\n<div>\n<div>\n<div><\/div>\n<\/div>\n<\/div>\n<p>\u201cFor us visibility, traceability, is not optional, it is foundational. It is how we look at every decision,\u201d said Nikhil Joshi, the chief information officer in the markets division at Citi, the financial giant that moves trillions of dollars every day across more than 100 countries<\/p>\n<p>Citi spent much of 2024 building a centralized technological foundation for all its apps and agents, Joshi said. That foundation has made the company much more comfortable bringing agents into production.\u00a0<\/p>\n<p>\u201cThere\u2019s only one single way to deploy an agent at Citi, and that\u2019s through this central framework,\u201d Joshi said. \u201cThat means every agent is registered through this process, every agent is monitored, every agent is audited, every agent is governed.\u201d\u00a0<\/p>\n<p>At a time when everyone else seems to be plowing full speed ahead into AI, Citi\u2019s deliberative and centralized tech system might strike some as too conservative. But, Joshi said, it actually helps you move faster in the long run. \u201cBeing AI conservative is not a bad phrase,\u201d he said.<\/p>\n<p>Read more <a href=\"https:\/\/crosscountrymovingteams.com\/?p=1569\">Vietnam has to find $200 billion to fund its ambitious growth agenda. Techcombank\u2019s CEO thinks that has to come from overseas<\/a><\/p>\n<div>\n<div><\/div>\n<\/div>\n<p>Experian Chief Innovation Officer Kathleen Peters concurred, and explained how the consumer credit reporting firm has created a system to manage the various agents being deployed, tracking the provenance of each agent, the human employee who created the agent, and the specific permissions to access data or carry out tasks that each agent has.<\/p>\n<p>\u201cWhen everyone in the ecosystem can understand those pieces, you build the trust that lets you scale, and run fast,\u201d said Peters.<\/p>\n<div>\n<div>\n<div><\/div>\n<\/div>\n<\/div>\n<p>In the automobile industry, where the average time to introduce a new vehicle from design to production can take years, Ford is using AI to speed up certain parts of the process and to \u201cfail fast,\u201d said Sammy Omari, Executive Director, Advanced Driver Assist Systems and In-Vehicle Infotainment at Ford Motor Company.\u00a0<\/p>\n<div>\n<div><\/div>\n<\/div>\n<p>The key, Omari said, is to have the right guardrails in place.<\/p>\n<div>\n<div><\/div>\n<\/div>\n<div>\n<div><\/div>\n<\/div>\n<p>By way of example, Omari said that non-engineering employees such as designers can now contribute computer code for new car features that were developed through AI-powered \u201cvibecoding\u201d tools. That speeds up the time it takes to see what the new feature looks like in a test version of the car, and to quickly cut bait and move on if it\u2019s a non-starter. If the idea proves to be a winner, the engineers then write the code from scratch, and that code goes into the car that ships to consumers. The designer\u2019s vibecoding served only as an initial proof of concept.\u00a0<\/p>\n<p>\u201cSo the actual speed to market is going to accelerate,\u201d Omari said, \u201cbut the QA process at the end, before we actually ship something to the customer, hasn\u2019t necessarily changed.\u201d<\/p>\n<p>Read more <a href=\"https:\/\/crosscountrymovingteams.com\/?p=1567\">REE Corp. chair Nguyen Thi Mai Thanh spent 40 years navigating Vietnam\u2019s economy. Here\u2019s what she thinks comes next<\/a><\/p>\n<div>\n<div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>AI agents require trust. And building trust takes time. At Fortune Brainstorm Tech, business leaders discussed how they&#8217;re making it work at their companies. <\/p>\n","protected":false},"author":1,"featured_media":1572,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[218],"tags":[],"class_list":["post-1573","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-brainstorm-tech"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Citi, Ford, and Experian share their strategies for scaling AI agents - Cross Country Moving Team<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/crosscountrymovingteams.com\/?p=1573\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Citi, Ford, and Experian share their strategies for scaling AI agents - Cross Country Moving Team\" \/>\n<meta property=\"og:description\" content=\"AI agents require trust. 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